Terms and Conditions
Welcome to Safe Play Australia! These Terms and Conditions govern your use of our website (www.safeplay.com.au) and any services or products provided by Safe Play Australia. By accessing our website or engaging in our services, you agree to comply with these terms. If you do not agree, please refrain from using our website and services.
1. Website Use
The content provided is for general information and may change without notice. While we aim for accuracy, Safe Play Australia makes no guarantees about the completeness or reliability of the content. You must not use this site for any unlawful purposes, or attempt to harm its security or functionality.
2. Product information
We supply playground equipment and services in partnership with leading Australian and international manufacturers. Availability depends on stock, suppliers, and lead times. While we strive for accuracy, pricing may change or contain errors; we reserve the right to correct pricing issues before fulfilling orders.
3. Orders & payment
All orders must be confirmed in writing. Payment terms are specified in your quote, typically requiring a 50% deposit upfront and balance upon delivery or installation. Late payments may delay delivery and incur fees. Ownership of goods remains with Safe Play Australia until full payment is received.
4. Installation & site access
Installations depend on access, weather, and approvals. Clients are responsible for ensuring site access and preparation of the location as per agreed requirements before installation. Delays caused by restricted access, unforeseen site conditions, or external factors beyond Safe Play Australia’s control may result in additional costs.
5. Safety & compliance
All equipment is designed to comply with Australian Standards (AS 4685). It’s the client’s responsibility to ensure the site remains compliant post-installation – check our maintenance guide for more information. Safe Play Australia is not liable for injuries caused by misuse or improper maintenance.
6. Warranties
Warranties are provided in line with supplier agreements. They exclude misuse, vandalism, neglect, or natural disasters. Please follow all maintenance guidelines to maintain warranty coverage.
7. Returns & refunds
Most of our products are custom-made and non-refundable. Defects or errors must be reported within 7 days of delivery or installation, with photographic evidence. Refunds and returns may incur a restocking/reshelving fee at the supplier’s discretion. Refunds or replacements will be provided as required under Australian Consumer Law.
8. Intellectual property
All website content, including images, designs, and branding, is owned by Safe Play Australia. You may not copy or reuse any content without written permission.
9. Privacy
We are committed to protecting your personal information. Please refer to our [Privacy Policy] for more information on how we collect and handle data.
10. Updates to these terms
These terms may change from time to time. Updates will be published on this page. Your continued use of the website or our services means you accept any revised terms.
11. Contact Us
If you have questions about these terms, please get in touch via play@safeplay.com.au