Why Schools, Councils and Landscape Architects Choose to Work with Safe Play
When it comes to designing and installing playgrounds, you want a team that knows their stuff, makes the process smooth, and genuinely cares about delivering the best experience for you. That’s exactly what we do at Safe Play Australia. But don’t just take our word for it—our customers love working with us so much that they keep coming back. Here’s why.
Customer Service That Stands Out
We get it—working on a playground project can feel overwhelming. There are a lot of details to consider, from safety regulations to design choices. That’s where we come in. Our team is all about making things easy for you. We listen, we communicate clearly, and we’re always available to answer your questions. No frustrating back-and-forths, no being left in the dark. Just a smooth, straightforward experience from start to finish. Chellee Plumb from Murrumbeena Primary School said “We wanted our students to have a say in the design of the playground, after all, they are the people using it. The rep from Safe Play attended our student representative council meetings and listened to student suggestions. She came back with a draft design and between student suggestions and showed students immediately what it would look like (through her software program), our students have an even better playground than they hoped. It was an absolute please working with Safe Play and the follow up team who installed the playground.”
Clear and Easy Communication
Ever worked with a company where getting a response felt like pulling teeth? That’s not us. At Safe Play Australia, we pride ourselves on being easy to reach and quick to respond. Whether it’s a phone call, an email, or an in-person meeting, we make sure you’re always in the loop. We believe great communication is the key to a successful project, and our customers appreciate knowing they can count on us. Serpell Primary School recently awarded us a project that will be installed in 2025, and they said “We are delighted to inform you that, after reviewing all submissions, Serpell Primary School has selected your proposal ‘Playground Option 2A’ for our Prep playground project in 2025. Your design, attention to detail, and thoughtful approach impressed us, and we are excited to partner with you to bring our vision to life. We’re looking forward to working together to create a wonderful, engaging play space for our students. Thank you once again for your dedication and effort. We’re excited to move forward with this project together!”
Playground Design Professionals
Playgrounds aren’t just another project to us—they’re our passion. We’re experts in designing fun, safe, and engaging play spaces that kids love and communities appreciate. Our team knows the ins and outs of Australian safety standards, the latest in playground trends, and how to create spaces that work for different age groups and needs. We don’t just build playgrounds; we create places where kids can grow, explore, and make memories. We have completed multiple projects for Ken Bergen at Mentone Primary School. This is what he has to say about working with Safe Play: “Great communication. Worked with us to come up with a design then adjusted this as we changed our ideas. Kept to the initial timeline and the installation was seamless. Great to work with.”
“From start to finish, we were extremely happy with the communication and support provided by Safe Play. Their staff were responsive and able to accomodate a number of design changes based on feedback from our school council and Junior School Council. The whole community has been very happy with the final product. Safe Play have remained in regular contact after installation and any follow up questions have been dealt with in timely manner.”
“Nothing but praise for Safe Play Australia. The level of customer service and their attention to the needs of the client are second to none. Every phone call and email was greeted with a can do attitude which ensured our project was delivered on time and to a high, professional standard. Our students are exceptionally pleased with the completed playground which is a fantastic addition to the school.”
“Kent and his team are highly professional and kept us informed at every step of the way. They listened to our needs and provided options and continue to provide ongoing support. Highly recommend!”
“Safe Play provided a friendly and professional service to deliver Hepburn Shire’s first outdoor adult fitness space in Creswick. We were particularly pleased with the quick turnaround to undertake a minor adjustment of the equipment that was requested by our community at the launch of the space. The Creswick Outdoor Adult Fitness Space is proving to be a great community asset in providing active health and wellbeing opportunities for our community.”
“Great communication. Worked with us to come up with a design then adjusted this as we changed our ideas. Kept to the initial timeline and the installation was seamless. Great to work with.”
“Thank you to Safe Play, for providing an incredibly positive experience throughout the planning and execution stages of our playground renewal project. We appreciate your ability to incorporate developmental value when designing our new playground. The aim was to utilise limited play/recess time to gain physical and cognitive benefits as well as including fun elements in a playground. This was accomplished. Staff and students are thrilled with the result.”
“We used Kent and his team to upgrade our senior and junior playground. The quality of their product is first class that requires minimal to no maintenance. From the first meeting with Kent through to the opening of the playground I couldn’t be happier, let alone the kids! Thanks so much Kent, and team, for making our school look so good, and most of all, providing our students with the amazing playground.”
“Safe Play provided us with equipment to improve our Secondary Playground area, when we received funds through the 2018 Inclusive Schools Government Grants Program. The equipment has been a ‘breath of fresh air’ amongst our secondary students whom now have the outdoor gym they have always wanted.”
“We engaged Safe Play to provide us with several playgrounds to suit Grade 1 through to Grade 6 children. Safe Play provided personal professional service with exceptional designs presented in the most user friendly format allowing us to share concepts in picture and ‘fly-through’ videos with staff, students and school council. The students are very excited with the end result and cherish their playtime even more. From design, to installation, to after delivery service calls, the whole process was seamless. We look forward to partnering with Safe Play in the next phase of sensory & challenging play equipment.”
“Surrey Hills Primary School has been delighted to work with the team at Safe Play for the design, development and installation of both our junior and senior playground equipment. They have been amazing to deal with – Kelly is an inspirational consultant who brings a variety of ideas and practical solutions for playground designs in challenging spaces! They think of everything and have provided playground spaces and equipment that students love to be in and use. Our community is thankful for the work that they put in and the end result.”
“Safe Play were engaged to design, supply and install a playground at the St Boulevard project in Melbourne. From the very first discussion they were extremely professional and a pleasure to deal with. The playground was delivered within the timeframes required and to the satisfaction of both the builder & client.”
“Kent and his team were so easy to work with, nothing to was too much trouble. We were involved in each step of the process and have ended up with an amazing playground that our students love to play on and are physically challenged by.”
“From start to finish the whole process was great. The installers were wonderful very helpful and great to deal with. Very happy with the whole project.”
“Safe Play Australia have provided excellent customer service on all projects I have collaborated with them. They are responsive and adaptable in their approach and with their products manufactured in Australia I have found they are ready and able to rise to the challenge of manufacturing a bespoke play piece to a high standard. Their products are robust and hold up to the wear and tear in some of the toughest suburban environments.”
“I had the pleasure of working with Safe Play on our new playground. The team were keen to engage with our students and sought their opinion on what they would like to see in their playground. Taking some of their ideas on board as well as their own suggestions to come up with something that has had a positive impact on the whole school community. We are extremely pleased with the final product.”
We had a very positive experience working with SafePlay. Kent, Cooper, and Chris went above and beyond to ensure the project was a success. Their professionalism, attention to detail, and willingness to help at every stage made the whole process smooth and stress-free. We truly appreciated their support and dedication.
From initial consultation through to installation, the team was professional, responsive, and easy to work with. They listened carefully to our needs, offered practical suggestions, and delivered a high-quality playground that is safe, engaging, and well-suited to our students. The installation was completed efficiently and with minimal disruption. We are extremely happy with the final result and would confidently recommend this company to others.
“The designs prepared by Safe Play in our playground consultation program proved to be very popular with the Cardinia Shire community, with 3/5 of our play space projects being awarded to them. They were bright, appealed to a wide range of ages and included unique pieces not currently provided in our existing play spaces.”
Customers Keep Coming Back
One of the biggest compliments we receive is repeat business. Many of our clients—whether schools, councils, or landscape architects—choose to work with us time and time again. Why? Because they know they’re getting top-notch service, expert design, and a hassle-free experience every single time. We have been honoured to work with Diggers Rest Primary School on 3 playgrounds in a row. We started with their Prep renewal, and then installed 2 brand new structures for their older students. We worked with them closely to achieve outcomes they love with 3 complementary play structures that challenge kids in different ways. Sheridan Thomas, the principal at Diggers Rest said “Your communication, attitude, willingness to work together and allow our Student Leadership Team to be involved in the process made it a simple decision to work with Safe Play for our playground upgrade project”
So if you’re looking for a playground design team that makes things easy, delivers high-quality work, and genuinely cares about your project, Safe Play Australia is the team for you. Let’s create something amazing together!
“Planning, designing and building a playground requires experience and a playful imagination – but most importantly, an understanding of what the best outcome will be for those who will use and love the equipment!”
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